A better diagnosis starts with a better intake.
Good diagnosis starts with useful information from the customer.
Guided Intake helps your advisors translate what the customer knows into something the technician can use...
A consistent, thorough and repeatable process each time.
The intake problem
The diagnostic intake shouldn't change depending on who's at the counter.
The customer's initial concern is only the starting point. The details a technician needs often come from the questions that follow.
Without a consistent intake process, some of those details may not reach the technician until later.
One complete package
Simple pricing.
The whole tool.
$29.95/monthper physical shop location, plus applicable tax
14 days free.
No long-term commitment.
- Complete Guided Intake application.
- Both technician-report formats.
- Up to 5 intake terminals.
From the counter to the technician
How Guided Intake Works
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Start with the customer's concern
The advisor records what the customer is experiencing in the customer's own words.
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Ask the questions that matter
Guided Intake leads the advisor through relevant follow-up questions based on that specific concern.
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Organize the information into a technician report
Guided Intake turns the customer's answers into a clear document for the technician.
Technician output
The customer gives you the what. The technician needs the when, where, and how.
The technician receives the details gathered during the customer conversation in one clear report, ready to reference as diagnosis begins.
FROM CUSTOMER TO TECHNICIAN
Built for your shop. Designed around the complaints your technicians have to understand, and often duplicate, before they can fix them.
The initial complaint is only the starting point. Guided Intake helps your advisors systematically gather the details the technician needs to take it from there.
FROM LOGICWARE STUDIO
Know who stands behind Guided Intake.
Guided Intake was created by an automotive technician who saw firsthand how accurate information gathered at the counter can improve efficiency once the vehicle reaches the bay.
The product in practice
See Guided Intake in action.
See a customer concern go through Guided Intake—from the initial description, through the questions that matter, to the information the technician receives.
Product demonstration
The product demo is not available yet.